Question 1

What's included when I stay in a MaxStays home?

Accepted Answer

Every property is cleaned to a hotel standard between guests, with hotel-grade linen and toiletries provided. Check-in is self-serve, and support is available around the clock if you need anything during your stay.

Question 2

Can I book directly with MaxStays instead of through Airbnb?

Accepted Answer

Yes — every property listing links through to our own booking site at book.max-stays.com, where you can check live availability and book directly.

Question 3

What happens if something goes wrong during my stay?

Accepted Answer

Our support line is staffed 24/7, so any issue — a maintenance problem, a question about the property, anything — gets a real response, not a ticket queue.

Question 4

Which areas does MaxStays operate in?

Accepted Answer

We manage properties across Dubai's top neighbourhoods, in Ireland, in London and Leeds in the UK, and we're growing our presence in the San Antonio, Texas market.

Question 5

What does MaxStays actually handle for me?

Accepted Answer

Everything from the first listing photo to the monthly payout: professional photography, listing creation and optimisation across Airbnb and Booking.com, dynamic pricing, 24/7 guest communication, hotel-grade housekeeping between stays, and maintenance coordination. We also handle compliance — DTCM permits and tourism dirham reporting in Dubai, the Short-Term Letting Register in Ireland, planning and the evolving short-let registration requirements in the UK, and STR permitting through the City of San Antonio in Texas. You stay in control; we handle the operations.

Question 6

How much does it cost to use MaxStays?

Accepted Answer

It depends on the property and service level — the fastest way to see real numbers for your place is our revenue estimator, or get in touch and we'll walk you through it.

Question 7

Do I keep visibility and control over my listing?

Accepted Answer

Yes — you get monthly statements and full transparency into pricing and performance. This is a managed service, not a handover of ownership.

Question 8

Do you manage multi-unit or full-building portfolios?

Accepted Answer

Yes — the same end-to-end service scales to multiple units or a full building, with consistent guest experience and pricing coordinated across every unit.

Frequently asked questions.